Feedback from our customers who participated in In house sets

In-house sets take place within organisations, bringing colleagues together to explore, question and resolve problems in the workplace.
Sets are often incorporated into leadership development, organisational change, culture change programmes and mergers.

Gained a huge amount from the support of colleagues. Powerful, brings together relationships, you learn as much from listening as you do from talking.

Tracey Faraday-Drake, Programme Director

I am more confident in speaking up in exec and board meetings. Excellent facilitation, impartial, fair, firm but gently guiding us through the process.

Caroline Kenyon, Director of Communications and Engagement

Do it! It is not navel gazing or self indulgent. Learn about yourself while supporting others. It is surprisingly hard work but very rewarding to take part in.

Director of Operations

As a new manager/supervisor, it has helped very much when listening and managing my team… It really highlights the human aspects, not only the technical aspects of a working situation.

Cathy Boyle, WTO

Enables me to approach existing challenges with alternative perspectives/insight

Neil Frackleton, SWACA

It has been hugely beneficial to help me understand how I can be more efficient in my role… I have peer support to call upon and I am a more confident leader.

Clare Ashworth, Chapter

I’m now able to sort out, to delegate, to listen… better. I am now a better worker and a better manager.

Emeline Dolmazion, CERN

I believe I will be a better supervisor to my team and therefore a better colleague and member of the organisation. Do it – be open, as action learning is! You learn not only about others but about yourself.


You are going to learn to interact and communicate at a whole different level that will bring concrete results. You can adapt it to both professional and personal life.


What has changed for me is how I play my role in providing advice. I do not feel that I have to solve everything but I know how I can help others to reflect and consider their issues.

Rosa Sanchez-Vizcaino, UPOV