Lancashire Fire & Rescue use action learning to tackle Employee Engagement

Lancashire Fire & Rescue Service is currently setting up a programme of action learning sets for Watch Managers as part of their Employee Engagement Strategy.  ALA was brought in to train fourteen staff so that the service could establish a valuable internal resource of action learning facilitators.

“A really good thought provoking course. Very intensive but in a positive way.  Met our expectations and more” commented Lucy Taylor, Organisation Development Manager.

Intended to reduce feelings of isolation and disengagement among Watch Managers the sets aim to tackle staff engagement through peer networking and to improve personal well being, satisfaction at work and increase performance.  To encourage staff “buy in” and so they could fully support the initiative,  senior staff also got a taste of the powerful action learning process in an ALA facilitated focus group.

ALA delivered two courses of action learning facilitator training within a tight time frame in July 2015.  The experiential nature of the course was a new approach to training for some fire service staff and a few were initially sceptical about it.

“I was fairly sceptical to begin with but can now see the benefits of action learning. An enjoyable learning experience” said David Clegg, Project Officer.

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