An article by Dagmar Daubner, formerly Training Manager Global Marketing and Andreas Priestland, Organisational Learning, HEINEKEN, published in OD Practitioner, Vol. 44 No. 4 201256. The article describes the success of the First Line Manger Development Framework in which Continuous Learning Groups (action learning sets) played a significant part. For more information on HEINEKEN’s use of action learning see our case study.