Booking a place
Masterclasses are limited to eight/nine participants per trainer but we can run sessions with a maximum of 16 participants and two trainers. We need a minimum of six to enable the Masterclass to run. Places are allocated on a first come, first served basis and are secured by payment of the course fee of £295 +VAT (sole trader, public & voluntary sector), £395 +VAT (corporate sector). We will confirm whether it will go ahead as soon as we are able, in any case no later than advertised confirmation date. In the event that we do not have enough people to run the Masterclass we will refund your fee in full. We suggest you do not commit to travel or accommodation bookings until we have confirmed the Masterclass is going ahead.
We are happy to accept payment by BACS or we can invoice you. If you wish to pay by credit card we will send you a PayPal invoice for the full fee which is payable at the time of booking. Please indicate on your booking form how you would like to pay. We will hold a provisional place for you whilst your payment is being processed and our booking will be confirmed once we have received cleared payment.
Masterclasses generally run from 9.45am for 10.00am to 5.00pm. Refreshments and lunch are provided
Cancellations and refunds
Cancellations must be received in writing by email to firstname.lastname@example.org. If you cancel within 4 weeks of the workshop, we can only offer a full refund if we are able to find a replacement. This is because Masterclasses are experiential with a limited number of participants so any late cancellation can affect the learning experience for other participants.
You can transfer your booking to a later Masterclass providing the transfer has been made more than 4 weeks before the date and transfers will then be made without an administration charge. Additionally, transfers can be made at the discretion of the company in exceptional circumstances. There will be no charge if a substitute person from the same company/organisation wishes to replace the original booking.
Cancellations by Action Learning Associates Ltd
ALA reserves the right to alter any of the Masterclass content, change the person delivering and, in exceptional circumstances, to cancel a Masterclass at any time without liability. In such circumstances, delegates will be offered an alternative date or a full refund.