Mandy Hetherton

Senior Associate

Mandy is an independent organisational development consultant, an accredited coach, trainer and group facilitator.  Passionate about helping people and organisations to discover their strengths and face their challenges, Mandy works regularly in the public, private and voluntary sectors. As senior consultant for a leading diversity consultancy, she helped clients to mainstream diversity into organisational life. Voluntary roles include board member (Albert Kennedy Trust) and community mediator (Camden Mediation Service).

Areas of Work

Action learning

Mandy is an action learning facilitator, and ILM-approved trainer of facilitators. She is skilled in the use of both face-to-face and virtual action learning. Recent clients include managers at The Body Shop, Sainsbury’s, and Nissan, as well as diversity champions at Amnesty International UK; and leaders at Schools for Social Entrepreneurs. Mandy sees action learning as a tool for change in the organisation as a whole, for example, by establishing dialogue between action learning sets and senior stakeholders. She is particularly interested in evaluating action learning, and wrote her Masters dissertation on this subject.


Mandy coaches executives, senior managers and business owners on topics such as strategic thinking; managing change; increasing personal effectiveness; developing leadership skills; engaging employees; presenting oneself effectively; and career development. Mandy raises her clients’ awareness of their strengths, and is particularly successful in building confidence. In addition to one-to-one coaching, Mandy coaches management and leadership teams, helping them clarify shared goals and increase their levels of mutual challenge and support. She also creates coaching skills workshops for managers, including for international managers at Heineken (with John Heywood).

Team building and management development

Mandy has planned and delivered a range of team building and management development programmes and events for clients including London Underground, Chartered Society of Physiotherapy, Welcare, and MadeSimpleGroup. She designed several tailored programmes for London Probation Trust to help middle managers improve team performance against standards, and build inclusive and effective teams.


Mandy is a creative facilitator, drawing on a range of techniques to create inclusive and stimulating results-driven events.  Working with management teams, Mandy facilitates workshops and away days to improve performance and build inclusive and effective teams.  Clients include: MIND, Atkins, and Welcare.


  • Accredited Professional Executive Coach (Association for Coaching), 2016
  • MSc People & Organisation Development, Roffey Park Institute, 2010
  • Diploma in Personal Performance Coaching and Diploma in Executive Coaching (Coaching Academy), 2010
  • Neuro-Linguistic Programming (NLP) Practitioner 1999
  • BSc Hons Psychology, Open University, 1997

Listen to Mandy’s webinar on action learning for leaders here.