Courses are limited to five participants but we need a minimum of four to enable the course to run. Places are allocated on a first come, first served basis and are secured by payment of a non refundable deposit of £300+ VAT (sole traders, public, voluntary & art sectors) £400 +VAT (corporate). The balance is due three weeks before the start of the course and fees must be paid in full prior to the course date. We will confirm whether the course will go ahead as soon as we are able, in any case no later than two weeks before the start date.
We are happy to accept payment by BACS, cheque or we can invoice you. If you wish to pay by credit card we will send you a PayPal invoice for the full fee which is payable at the time of booking. Please indicate on your booking form how you would like to pay. We will hold a provisional place for you whilst your payment is being processed and your booking will be confirmed once we have received cleared payment.
The times will be agreed once we know the time zones of the confirmed participants. The initial four day training sessions will take 4 hours each (with a break) and these usually take place over 2 weeks. The follow on sessions will take three hours and happen within a few weeks of the initial training at time and date agreed by all participants.
We run a short pre-course briefing session to ensure everyone is comfortable with the technology and to agree whether to use on-line platforms or telephone conferencing. If we use an international conference call facility you pay for your own local rate phone calls. International callers from some countries may be eligible for low cost phone rates. A named administrator organises the sessions and provides back-up should there be technical problems
Course participants can further their skills through an Endorsed Programme in Action Learning Facilitation, a course approved by the Institute of Leadership & Management (ILM). We believe your skills can be further advanced with continued opportunity to develop your practice and learning. The process involves producing an assessed reflective learning log and taking part in an additional development session, usually around three months (ideally no more than a year) after the end of the course. These sessions provide an opportunity for peer support and are a valuable way to reflect on your learning and share experiences with other practitioners.
Our advanced learning programme is entirely optional; you do not need to commit to attend at the same time as booking the course. You can apply after the course.
Cancellations must be received in writing by email to email@example.com. Your deposit is non refundable. If you cancel after paying the full fee, or within 4 weeks of the course, we can only refund the balance of the fee if we are able to find a replacement. This is because courses are experiential with a limited number of participants so any late cancellation can affect the learning experience for other participants. If you cancel and have paid for the advanced learning programme in advance we will refund this element of the fee.
You can transfer your booking to a later course providing the transfer has been made more than 4 weeks before the course date and transfers will then be made without an administration charge. Additionally, transfers can be made at the discretion of the company in exceptional circumstances. There will be no charge if a substitute person from the same company/organisation wishes to replace the original booking.
ALA reserves the right to alter any of the course content, change the person delivering the course, and, in exceptional circumstances, to cancel a course at any time without liability. In such circumstances, delegates will be offered an alternative date or a full refund.
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